No communciation regarding order - questions on ticket being ignored! Urgent!

[#1]

Hello, I have a ticket 184660571 regarding my fibre upgrade order. I have had no response to queries raised on 21st November. I still have queries and am unclear about what I am being charged. I would appreciate someone following up the ticket and perhaps calling me to resolve. I am within my 14 day period and am considering cancelling due to the lack of support despite being a customer since 2002.

Thanks.

[#2]

Hi @starfry

Thanks for getting in touch and I am sorry to hear you have been waiting for a response on your ticket
I have responded via a ticket on your account with further detail on your issue. You can view these details here

If you have any questions feel free to get in touch

- Warwick

[#3]

Thanks for responding. I have checked the ticket and sent you a PM.

[#4]

Hi @starfry

Thanks for getting back in touch.

I have replied to you on the ticket on your account here

Let me know if you need anything else.