No cashback email

[#1]

I joined plusnet at the end of November. It has been over 30days and still no cashback claim email. Can anyone help?
Thanks

[#2]

Hi @Addyann, thanks for getting in touch.

I'm sorry for the lack of communication there has been with your cashback. From checking our systems, the email to claim your reward was sent on 11/12/2019. If you haven't done so already, I'd recommend checking your spam/junk folder.

Please let us know hoe you get on.

[#3]

Hi, I'm afraid it is not there. Is it possible to have it resent please?

[#4]

Thanks for getting back to us @Addyann, we'd be happy to redeem this on your behalf if you'd like? Once redeemed your reward would then be sent to you within 30 days

Let us know how you wish to proceed.

[#5]

Yes Please

[#6]

Thanks for confirming that @Addyann

I've redeemed the reward on your behalf now. Please allow up to 30 days for you to receive this.

Let us know if you need anything else