Hello @lizzieb,
Welcome to the forum and I am sorry to hear you haven't yet received your cashback. An email was sent within 10 working days of your connection going live.
I have looked into this and provided a resolution via the account here. Please get back to us if you have any further queries.
If this post resolved your issue please click the 'This fixed my problem' button | Sammy M - Sheffield Team
Plusnet Help Team
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