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No automatic cashback

Martymc1
Interested
Posts: 1
Registered: ‎11-03-2019

No automatic cashback

Hi,

I signed up to Plusnet via Money Saving Expert back on 21/09.

This offer included £75 automatic cashback.

I have checked today as I had no memory of this being paid.

I have, instead, found an email from Plusnet rewards in my spam folder but this has now expired.

I should have had automatic cashback instead - I don't have any screenshots but I refer to another community post around the same time which confirms same offer:
"Confirming cashback - conflicting information
‎01-10-2018 8:29 AM"

Can this be rectified please.

Thanks in advance.
2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: No automatic cashback

Hi there.

I'm sorry to see your cashback wasn't auto-redeemed when it should've been.

I've raised this with our billing team and we should have a reply within 5 working days.

We'll update you as soon as we know more.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: No automatic cashback

I can confirm we've issued a cheque for £75.

You should receive this within the next 14 days.

Let us know if there are any issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet