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No automatic cashback
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No automatic cashback
11-03-2019 10:30 PM
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Hi,
I signed up to Plusnet via Money Saving Expert back on 21/09.
This offer included £75 automatic cashback.
I have checked today as I had no memory of this being paid.
I have, instead, found an email from Plusnet rewards in my spam folder but this has now expired.
I should have had automatic cashback instead - I don't have any screenshots but I refer to another community post around the same time which confirms same offer:
"Confirming cashback - conflicting information
01-10-2018 8:29 AM"
Can this be rectified please.
Thanks in advance.
I signed up to Plusnet via Money Saving Expert back on 21/09.
This offer included £75 automatic cashback.
I have checked today as I had no memory of this being paid.
I have, instead, found an email from Plusnet rewards in my spam folder but this has now expired.
I should have had automatic cashback instead - I don't have any screenshots but I refer to another community post around the same time which confirms same offer:
"Confirming cashback - conflicting information
01-10-2018 8:29 AM"
Can this be rectified please.
Thanks in advance.
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Message 1 of 3
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2 REPLIES 2
Re: No automatic cashback
12-03-2019 9:18 AM
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Hi there.
I'm sorry to see your cashback wasn't auto-redeemed when it should've been.
I've raised this with our billing team and we should have a reply within 5 working days.
We'll update you as soon as we know more.
Message 2 of 3
(464 Views)
Re: No automatic cashback
13-03-2019 7:20 AM - edited 13-03-2019 7:21 AM
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Message 3 of 3
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