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No activation

FIXED
Chiggers
Newbie
Posts: 3
Thanks: 2
Registered: ‎25-04-2020

No activation

I recently joined Plus Net and received my router etc no problem. My activation date was Wednesday but 3 days later I still haven't been activated.

I had fibre with BT so there was no need for an engineer visit it's purely the backend switch over.

I now cannot work and need to do online shopping for 2 vulnerable people. Is there any way this can be flagged to OpenReach?
4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,276
Thanks: 5,943
Fixes: 991
Registered: ‎21-04-2017

Re: No activation

Fix

Thanks for getting in touch @Chiggers 

Sorry for the delay with your broadband activation. I've chased this up with our suppliers and I've been advised that the order's stuck in the system and they're escalating this to the relevant team to fix within the next 24-48 hours.

I'm taking this on personally and I'll update you as soon as I know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chiggers
Newbie
Posts: 3
Thanks: 2
Registered: ‎25-04-2020

Re: No activation

Thank you very much! I really need to be able to get online asap now. I look forward to the update.
Chiggers
Newbie
Posts: 3
Thanks: 2
Registered: ‎25-04-2020

Re: No activation

I'm connected now, thanks very much!
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,276
Thanks: 5,943
Fixes: 991
Registered: ‎21-04-2017

Re: No activation

Thanks for the confirmation @Chiggers Glad to see that Cheesy

Let us know if there's anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team