No activation- working from home- going crazy
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- No activation- working from home- going crazy
25-03-2021 11:24 PM
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Two days without Broadband. Going crazy, trying to work from home. Why say a date, disconnect from old derive and then not fulfil changeover it. Contradictory responses from customer services. Nightmare. Wished I had remained with previous supplier.
Fixed! Go to the fix.
Re: No activation- working from home- going crazy
26-03-2021 9:40 AM
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Hi @Mike13N. I've sent you an email from your account regarding the delay and we'll keep you updated. Chris - Plusnet Leeds.
Re: No activation- working from home- going crazy
27-03-2021 8:59 AM
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Day 4 - still no broadband- beyond annoyed 😠
Re: No activation- working from home- going crazy
27-03-2021 9:02 AM
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Still nothing. Really don’t understand how you can switch me off from my old provider without switching on new service. Absolutely furious. Plusnet, your reputation is mud.
Re: No activation- working from home- going crazy
06-04-2021 10:57 AM
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Day 14
Re: No activation- working from home- going crazy
06-04-2021 11:13 AM
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Thanks for getting back to us @Mike13N
I've messaged you back privately already, but I'm really sorry for the delay with activating your service. Our order to activate your service had got stuck in the supplier systems which means that it didn't complete when the order to stop your services with your previous provider completed.
I chased this up with our suppliers helpdesk on the 2nd April and I was advised that BT escalated this to Openreach's systems support team (ASG, application support group) on the 1st April but unfortunately due to the long Easter weekend I was given a review date of the 8th April.
We'll check back on the 8th to chase this up with our suppliers if you're not already online by then
I do once again sincerely apologise for the downtime and the inconvenience caused.
Re: No activation- working from home- going crazy
08-04-2021 12:44 PM
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Day 16 of no broadband and incomprehensible jargon on messaging system. How many times can you put it on hold and escalate it?
Re: How long
08-04-2021 12:46 PM
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Day 16 beyond belief
Dabbler
08-04-2021 12:49 PM
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Ranked up to Dabbler. You might want to change that to “hysterical person with no service”.
08-04-2021 12:56 PM
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Thanks for getting back to me @Mike13N
I'm sorry to see you feel that way and I apologise again for the length of time it's taking our suppliers to fix the problem.
As per my email on the support ticket this morning, "I've checked your order today to follow up and from what I can see it's still not completed so I've got in touch with our suppliers helpdesk, discussing with one of their team supervisors and I've been advised that they're escalating this further to their systems support team to resolve the issue as soon as possible."
We put a ticket on hold as there's little value in us chasing our suppliers again today as we've already done so.
Re: No activation- working from home- going crazy
08-04-2021 1:26 PM
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Moderators Note
This topic has had posts merged in.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: No activation- working from home- going crazy
09-04-2021 9:50 AM
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Broadband this morning, thank you.
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