No activation on fibre broadband order
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No activation on fibre broadband order
05-11-2016 2:50 AM
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My activation date for fibre broadband was meant to be yesterday, equipment has arrived and phone is active but I have had no email/text confirmation that my broadband has been activated. Is there any way to check if this has activated?
Re: No activation on fibre broadband order
05-11-2016 8:05 AM
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Try plugging the router in and see if you can connect to the internet if you can't you will need to contact customer services at www.plus.net/contact
Re: No activation on fibre broadband order
05-11-2016 12:35 PM - edited 05-11-2016 12:35 PM
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Plug in the router & leave it switched on. Keep checking the light strip on the front & when it shows blue you should be good to go.
Re: No activation on fibre broadband order
07-11-2016 8:12 AM
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Plugging in router the light bar LED went Orange and the little red "b" started flashing, indicating a line fault. I called support who have explained there is a system error keeping my order on hold... which doesn't make any sense but it will apparently be resolved in 2 working days.
We shall see if things go live by Wednesday. Either way thank you for the replies and suggestions guys
Re: No activation on fibre broadband order
07-11-2016 1:49 PM
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Sorry that your order hasn't completed. I can see one of my colleagues spoke to our suppliers about this and we've been advised there is an 'exception on the order related to routing'. We're expecting more information after the 9th.
Re: No activation on fibre broadband order
09-11-2016 8:19 AM
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I have now received word that the order is complete and my broadband is ready to go, however when I plug the router in I get the same status - Orange LED bar with red flashing "b" indicating line fault. I also have no dial tone at my phone (order is also said to be complete). Seems the problem still exists.
Re: No activation on fibre broadband order
09-11-2016 9:08 AM - edited 09-11-2016 9:09 AM
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The lack of dial tone could mean there's a fault.
I'm just running a few tests on your line.
[edit]
Actually I can see you've called in and we've found a fault.
We'll get that fixed as soon as possible
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