No activation date

[#1]

I'm currently a standard Sky broadband customer, but submitted an order over a week ago to transfer to Plusnet Fibre.

The orders been accepted, my initial payments been taken, but my order status has said:

Activating your line

Broadband orders typically take a week to complete.

..ever since.

I've seen other posts mentioning an activation date, how and when do I find this out?

Thanks

[#2]

Still no change, and still no communication as to why..

[#3]

Hi there.

I'm sorry to hear you haven't heard about your order yet.

It looks like our automated system failed to put the order through to Openreach.

I'm placing the order now and I'll post back soon.

[#4]

Your order has been placed now.

We'll confirm your activation date within 24-48 hours.

[#5]

Thankyou.

On the original email, it said that switches take a minimum of 10 working days, does this mean those 10 days haven't started yet?

[#6]

Unfortunately so. It starts from the point we place the order with Openreach.

The 10 working days is basically a notice period for your current provider.

EDIT: It's an Ofcom process, designed to avoid slamming - the unauthorized takeover of lines.

[#7]

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).