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No activation date

Andituk
Newbie
Posts: 3
Registered: ‎17-11-2017

No activation date

I'm currently a standard Sky broadband customer, but submitted an order over a week ago to transfer to Plusnet Fibre.

 

The orders been accepted, my initial payments been taken, but my order status has said:

 

Activating your line

Broadband orders typically take a week to complete.

 

..ever since.

 

I've seen other posts mentioning an activation date, how and when do I find this out?

 

Thanks

6 REPLIES 6
Andituk
Newbie
Posts: 3
Registered: ‎17-11-2017

Re: No activation date

Still no change, and still no communication as to why..
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: No activation date

Hi there.

I'm sorry to hear you haven't heard about your order yet.

 

It looks like our automated system failed to put the order through to Openreach. Sad

I'm placing the order now and I'll post back soon.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: No activation date

Your order has been placed now.

We'll confirm your activation date within 24-48 hours.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Andituk
Newbie
Posts: 3
Registered: ‎17-11-2017

Re: No activation date

Thankyou.

On the original email, it said that switches take a minimum of 10 working days, does this mean those 10 days haven't started yet?
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: No activation date

Unfortunately so. It starts from the point we place the order with Openreach.

The 10 working days is basically a notice period for your current provider.


EDIT: It's an Ofcom process, designed to avoid slamming - the unauthorized takeover of lines.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: No activation date

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.