No activation date
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No activation date
17-11-2017 4:20 PM
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I'm currently a standard Sky broadband customer, but submitted an order over a week ago to transfer to Plusnet Fibre.
The orders been accepted, my initial payments been taken, but my order status has said:
Activating your line
Broadband orders typically take a week to complete.
..ever since.
I've seen other posts mentioning an activation date, how and when do I find this out?
Thanks
Re: No activation date
21-11-2017 4:14 PM
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Re: No activation date
22-11-2017 2:30 PM
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Hi there.
I'm sorry to hear you haven't heard about your order yet.
It looks like our automated system failed to put the order through to Openreach.
I'm placing the order now and I'll post back soon.
Re: No activation date
22-11-2017 2:41 PM
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Re: No activation date
22-11-2017 4:59 PM
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On the original email, it said that switches take a minimum of 10 working days, does this mean those 10 days haven't started yet?
Re: No activation date
22-11-2017 5:30 PM - edited 22-11-2017 5:31 PM
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Unfortunately so. It starts from the point we place the order with Openreach.
The 10 working days is basically a notice period for your current provider.
EDIT: It's an Ofcom process, designed to avoid slamming - the unauthorized takeover of lines.
Re: No activation date
22-11-2017 7:12 PM
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Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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