No Router! Broadband goes live Tuesday
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No Router! Broadband goes live Tuesday
07-10-2018 7:17 PM - edited 07-10-2018 7:18 PM
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What is going on guys
My broadband goes live on Tuesday however no router has been delivered. Can this be sorted asap..........
Re: No Router! Broadband goes live Tuesday
07-10-2018 10:21 PM
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Re: No Router! Broadband goes live Tuesday
08-10-2018 6:11 AM
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No there is no dispatch message at all. I did try calling yesterday but a 40 minute wait apparently.
Re: No Router! Broadband goes live Tuesday
08-10-2018 11:46 AM - edited 08-10-2018 11:46 AM
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Welcome to the forums.
While you wait for a member of staff to confirm that the router has been dispatched and that the live date is tomorrow, you can do a quick check for yourself to see if the broadband order has a completion date.
Have a look at the BT Wholesale checker site at https://www.dslchecker.bt.com/adsl/adslchecker.welcome
Enter your phone number and look in the text below the results table.
It will say if there is an open order on your line and more importantly the date it is due to be completed.
Re: No Router! Broadband goes live Tuesday
08-10-2018 12:47 PM
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I get no useful information just this.
There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.
Plusnet pull your finger out this is ridculous your live chat is down and your phoneline que is too long. Great experience as a new customer so far......
Re: No Router! Broadband goes live Tuesday
08-10-2018 5:07 PM
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