No Reward Card Email
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- Re: No Reward Card Email
21-07-2020 11:23 AM
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Account activated 15/05/2020 and not received an email yet. Unable to contact customer services about it. Can some one sort this for me please?
Many thanks
Fixed! Go to the fix.
Re: No Reward Card Email
24-07-2020 9:29 AM
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Hi there @Dookie77
Thanks for contacting us about your cashback or reward card, please check our FAQs for help. If you don’t find what you need then get back in touch https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/
Re: No Reward Card Email
24-07-2020 9:47 AM
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That page says I the Email will be sent after 60 days, It has now been nearly 70 days and no Email about the reward card yet.
Re: No Reward Card Email
29-07-2020 10:24 AM
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Is there any chance of getting this sorted ASAP? Or will it it be easier and quicker to ring(if they answer!) customer services?
Re: No Reward Card Email
29-07-2020 4:36 PM
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I'm in the same boat, but was 19/5/20, noone has replied to my post about this yet...
Re: No Reward Card Email
01-08-2020 11:42 AM
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Its even more frustrating when you see staff comment on other posts and yours gets ignored!
Re: No Reward Card Email
03-08-2020 9:39 AM
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Tried ringing customer services and still cant get through to try and sort this out! Still no online chat either. If nothing has been done by Friday then I will look to start legal action as it is near the 3 month limit to claim.
Re: No Reward Card Email
06-08-2020 11:42 AM
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Finally got through to customer services today,only to find out the £75 reward card promo didn't apply to the bundle I signed up for(Fibre Extra & Calls), Even though it was advertised on the web page for new customers.
I will be leaving Plusnet once my contract is up as the reward card was one of the reasons I sign with them, Now I just feel ripped off. I will still be reporting it the Ombudsman as it seems to me this is happening to too many people and is false advertising!
07-08-2020 9:58 AM
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UPDATE
Had call from Plusnet last night saying there was an error on the system when I signed up and that the cash back reward should have been added to my order. Too late to claim the card now but was offered £75 credit on to my account which I accepted.
Got there in the end!
Re: No Reward Card Email
07-08-2020 10:47 AM
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