No Internet
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No Internet
14-05-2018 6:36 PM
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Good afternoon,
New broadband account with PlusNet, moved from talktalk. However, i currently have no internet and would like to understand why, hope you can help.
thanks
L
Re: No Internet
14-05-2018 7:34 PM
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Hi there.
I'm sorry to hear you're experiencing connection problems.
It looks like the physical work required on your order is completed, but it's delayed in porting your telephone number over to us. I've got in touch with our suppliers and they've manually completed the number port now.
I'm expecting the order to complete within 24 hours, I'll keep an eye on this and check back then.
Apologies for any inconvenience caused.
Re: No Internet
14-05-2018 8:00 PM
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Moderator's note by Dick (Strat): Topic moved from Broadband to My Order.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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