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No Internet - one month in - and who cares?

Gel
Seasoned Pro
Posts: 1,773
Thanks: 186
Fixes: 15
Registered: ‎02-08-2007

Re: No Internet - one month in - and who cares?

Highlighted
bestgear
Grafter
Posts: 28
Registered: ‎04-05-2016

Re: No Internet - one month in - and who cares?

DAY 54 without internet!!!

 

CAN I PLEASE HAVE AN UPDATE!!!

 

 

bestgear
Grafter
Posts: 28
Registered: ‎04-05-2016

Re: No Internet - one month in - and who cares?

DAY 57

 

Any update!?!?

 

I have no idea where the ticket is now and what hope of any resolution there is!

 

Do I need to go to twitter/facebook etc and email your CEO!?!?!

Gel
Seasoned Pro
Posts: 1,773
Thanks: 186
Fixes: 15
Registered: ‎02-08-2007
Community Gaffer
Community Gaffer
Posts: 17,703
Thanks: 690
Fixes: 167
Registered: ‎05-04-2007

Re: No Internet - one month in - and who cares?

I'm very sorry for the lack of response on this thread, I can see one of my colleagues has this in hand via the ticket on your account and has replied in detail to you. I sincerely hope this gets resolved soon for you.

 

@Gel

TBH, tweeting is still us replying.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Darkfire
Aspiring Champion
Posts: 699
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Registered: ‎17-10-2015

Re: No Internet - one month in - and who cares?

@bestgear

 

Just had an email from the escalation I had raised when I was dealing with this matter for you, the new order is in place and has been expedited for completion tomorrow. My colleague who took over this matter should confirm once all is done but wanted to make sure that you knew where things were Smiley

bestgear
Grafter
Posts: 28
Registered: ‎04-05-2016

Re: No Internet - one month in - and who cares?

Hi Paul

 

Yes - after an email to your CEO things may be moving, although, without being too negative, we have been exactly here before.

 

Still no service here - but lets hope it get online today or Monday at the latest.

 

THIS IS DAY 61 WITHOUT SERVICE!

 

 

Rez99
Dabbler
Posts: 13
Thanks: 1
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Registered: ‎28-06-2016

Re: No Internet - one month in - and who cares?

Hi Bestgear,

 

You'll be counting in weeks not days soon - just like me! 14 weeks and I still don't have a live phone line.                         

happytrailz87
Dabbler
Posts: 22
Thanks: 2
Fixes: 1
Registered: ‎30-06-2016

Re: No Internet - one month in - and who cares?

they keeps sayng about 10 working days but i joined on the 17th of june and should have had service yesterday then they changed it to the 5th now thats not happening either now it the 14th will plusnet ever get my line working cos so far it all been lies and dishonesty and false emails  

 

MattyC
Champion
Posts: 3,193
Thanks: 164
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Registered: ‎10-04-2014

Re: No Internet - one month in - and who cares?

@bestgear - Hopefully today is the day. Let us know how you get on.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
bestgear
Grafter
Posts: 28
Registered: ‎04-05-2016

Re: No Internet - one month in - and who cares?

Guys

 

I am glad to say that on Day 61 service was provided.

 

 

I still find it unbelievable that it took this long, and the hidden costs of 3/4G to tide us over and also grief from Wife and kids are unwelcome. You just dont know what 61 days means until you suffer it.

 

Lets hope that the future service meets the mark.

 


David 

Community Gaffer
Community Gaffer
Posts: 17,703
Thanks: 690
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Registered: ‎05-04-2007

Re: No Internet - one month in - and who cares?

I'm very glad to hear you're online now. I do hope the service lives up to the expectations.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff