cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No Internet after Full Fibre upgrade

candacedeo247
Newbie
Posts: 1
Registered: ‎08-12-2022

No Internet after Full Fibre upgrade

‎08-12-2022 7:04 PM

Upgrade order place 3rd December. Email receiver that upgrade will be activated on 7th December. We have had no Internet for 2 days and after spending hours on the phone still no Internet, promises that it will be working in 1 to 2 hours last night , but still no Internet. Testing is now in progress with Open reach over an hour , but still no feed back or Internet. Unbelievable!!
Message 1 of 2
(487 Views)
0 Thanks
1 REPLY 1
Townman
Superuser
Superuser
Posts: 23,976
Thanks: 10,178
Fixes: 174
Registered: ‎22-08-2007

Re: No Internet after Full Fibre upgrade

‎08-12-2022 8:06 PM

Upgrade from FTTC with Plusnet to FTTP with Plusnet - or a change of provider?

If all with Plusnet, has the FTTC service ceased?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Message 2 of 2
(465 Views)
0 Thanks