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No Internet after Full Fibre upgrade

candacedeo247
Newbie
Posts: 1
Registered: ‎08-12-2022

No Internet after Full Fibre upgrade

Upgrade order place 3rd December. Email receiver that upgrade will be activated on 7th December. We have had no Internet for 2 days and after spending hours on the phone still no Internet, promises that it will be working in 1 to 2 hours last night , but still no Internet. Testing is now in progress with Open reach over an hour , but still no feed back or Internet. Unbelievable!!
1 REPLY 1
Townman
Superuser
Superuser
Posts: 22,725
Thanks: 9,446
Fixes: 151
Registered: ‎22-08-2007

Re: No Internet after Full Fibre upgrade

Upgrade from FTTC with Plusnet to FTTP with Plusnet - or a change of provider?

If all with Plusnet, has the FTTC service ceased?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.