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No Internet Access. (New to Plusnet)

Posts: 1
Thanks: 1
Registered: ‎05-01-2018

No Internet Access. (New to Plusnet)

Hi, I am new to Plusnet, but I am not happy at all. I paid my bill in advance with activation fee and broadband should be on 2nd of Jan. Still doesnt work. Nobody contact from custumer care I had to contact them. Plusnet told me service will be on 12th January. Thats ridiculous. I should stay with BT!!! Bad start Plusnet!
Posts: 22,428
Thanks: 4,755
Fixes: 516
Registered: ‎06-04-2007

Re: No Internet Access. (New to Plusnet)

Moderator's note:

Moved to appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: No Internet Access. (New to Plusnet)

Hi @tomasoon91



Welcome to the forums!


Apologies for the problems you encountered in activating your services with Plusnet. I can see you now have an active service and your connection appears to be stable.


If you need any help in the future don't hesitate to get in contact. 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team