No Cashback
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No Cashback
26-09-2017 6:18 PM
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Phoned up to cancel plusnet on 24th August as i found an unbeatable deal with BT worked out at 14.72 a month was persuaded to stay wirh a deal on broadband plus 50 cashback to beat the BT amount.
Was told I would get an email within 10 days with a form or a cheque straight to my door.
Suprise suprise had neither, Where is my cashback please ?
Re: No Cashback
27-09-2017 12:30 PM
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Hi there,
I'm sorry that's not been received yet. I need to take a listen to the call (if it was one that's been recorded) so please bear with me and I'll get that done before coming back to you ASAP.
Re: No Cashback
09-10-2017 6:56 PM
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Still have not had any cashback or feedback - promised a response 2 weeks ago
Re: No Cashback
10-10-2017 12:37 PM
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Re: No Cashback
10-10-2017 12:44 PM
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Thanks for your patience. I've escalated this matter with our Marketing team to send your cashback out to you. We'd expect an update within 5 working days at the latest. Apologies again for the delay.
Re: No Cashback
11-10-2017 11:05 AM
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Thanks for your patience. Our Marketing team have advised they've arranged to send your £50 cheque out to you. We'd expect it to arrive within the next 14 days. I hope this helps.
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