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No Broadband for over a month when you advised within 5-7 working days?!

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Newbie
Posts: 3
Registered: Wednesday

No Broadband for over a month when you advised within 5-7 working days?!

Im a single mother and a key worker that now has to try and work from home. I joined Plusnet on 17th March and I receive the following:

What's next?
 
We'll arrange for your phone service to be activated - this will take 2-4 working days
 
We'll then arrange for your broadband service to be activated - this should take 5-7 working days from your phone service going live

 

You activate the phone line straight away and take my money, and then I received a text to advise that Broadband wont be connected until 2nd May!!!!

I've sent 3 Tweets to plusnethelp (as advised on the site) - Heard NOTHING.

Really cross as I now need to work from home, with 2 children who want to school work and help support my work as a key worker.

Appreciate this is a busy time but MAY?!!!!!!!!

 

 

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2 REPLIES 2
Highlighted
Newbie
Posts: 3
Registered: Wednesday

Re: No Broadband for over a month when you advised within 5-7 working days?!

Surely also, I should not be paying the full monthly amount when you are only delivering half of the product!!

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Highlighted
Newbie
Posts: 3
Registered: Wednesday

Re: No Broadband for over a month when you advised within 5-7 working days?!

3 Tweets to helpdesk, 3 messages/posts and still nothing!!!!