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No Broadband New Customer

Parks
Hooked
Posts: 6
Registered: ‎15-03-2023

No Broadband New Customer

My plusnet broadband was supposed to go live today, but as at 20:12 nothing. No activation email or text.

Does anyone know how long it takes to be connected? Never had an issue before when changed ISPS.

I’m now regretting leaving Sky as couldn’t speak with anyone at plusnet at 5 today. It’s just rang and rang. Very poor experience so far!
11 REPLIES 11
jab1
Legend
Posts: 16,593
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: No Broadband New Customer

@Parks Your connection could go live any time up to 23.59 today. Have you definitely lost your SKY one?

John
Parks
Hooked
Posts: 6
Registered: ‎15-03-2023

Re: No Broadband New Customer

Sky was deactivated this morning, which is even more annoying.
jab1
Legend
Posts: 16,593
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: No Broadband New Customer

In which case, you should be up by tomorrow.

John
Baldrick1
Moderator
Moderator
Posts: 11,485
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Registered: ‎30-06-2016

Re: No Broadband New Customer


Moderators Note

This topic has been moved from Broadband to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,450
Thanks: 533
Fixes: 93
Registered: ‎27-11-2020

Re: No Broadband New Customer

I can see this is now active. Is everything ok from your side @Parks ?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Parks
Hooked
Posts: 6
Registered: ‎15-03-2023

Re: No Broadband New Customer

All is perfect now thank you
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,450
Thanks: 533
Fixes: 93
Registered: ‎27-11-2020

Re: No Broadband New Customer

Awesome, glad to hear it. You know where we are if you need us.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Michellellew
Newbie
Posts: 2
Registered: ‎13-03-2023

Re: No Broadband New Customer

Me too! Still waiting since Tuesday. Landline working but no broadband. So frustrating as live quite rural, very limited mobile phone signal and very patchy 4g. Have to drive to nearest cafe to use their wifi to email invoices for husband’s business. The order is stuck whatever that means, though have to say operators are sympathetic 

jab1
Legend
Posts: 16,593
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: No Broadband New Customer

@Michellellew Welcome to the forums. 'Order stuck' usually means BTw/Openreach have messed up somewhere, and as they are a law unto themselves, there is little that anyone else can do, other than continue chasing (and being fobbed off).

Was this a new installation, or a transfer from another ISP?

John
Michellellew
Newbie
Posts: 2
Registered: ‎13-03-2023

Re: No Broadband New Customer

Hi, it’s a transfer from EE. I’m now not really confident with plusnet as a provider, I had to contact them as no router had arrived then was told my broadband could go through old router until new one arrived which it appears is not possible. New router has arrived by 24 hr post which is great but still no connection and a houseful arriving later for the weekend. Not a serious problem on the grand scale of things but still really irritating.
jab1
Legend
Posts: 16,593
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: No Broadband New Customer

Sorry for the late reply, @Michellellew . The fact your PN Hub has arrived suggests that your order completion is imminent. Have you checked open and closed tickets here: https://www.plus.net/member-centre/login?p=search , to see if there is any further detail?

John