No Activation date

[#1]

I place my order with plusnet on 2nd Feb, my Bt contract was due to end 23rd Feb, So an activation date of the 24th Feb was given, great no more expensive BT bill.

The router didnt arrive, I called on the 22nd, sorry we will send you it out, and give you a month free broadband, still no activation date, The router arrived 26th Feb. My BT bill for Feb 23rd - 18th March £42.99  Thanks for that, my questionis when will I be connected to plusnet.

[#2]

Hi there and welcome to the forums!

I'm sorry to see this. I've just chased your order with our suppliers, unfortunately there's a delay in getting your line installed due to engineer resourcing in your area. 

The line is due to be activated on the 23rd after which we'll be able to give you a due date for the broadband activation. Really sorry for any inconvenience. 

[#3]

Thats a month after I have left BT, or not as in this case. Sorry its just not good enough.

[#4]

BT Openreach not making an engineer available to facilitate a customer migrating away from BT Retail to another ISP until exactly a month after the requested date ... one has to suspect conspiracy to pervert the conduct of the migration.  This order was raised with more than sufficient time for BTOR to get an act together.  Ofcom needs to make BTOR pick up the consequential costs here.

Though this is PlusNet's responsibility to manage, they are constrained by the conduct of their supplier.  That is though no barrier to you writing to the CEO of BT Openreach to complain of shoddy service conspiring to retain revenues for BT Retail to your financial detriment - and copy the same to Ofcom.

[#5]

Thanks for the infomation

Karen

[#6]

Moderator's note by Mike (Mav): This thread is now in the appropriate board.