No Activation Date

[#1]

Hi,

I placed my order on the 17th March - and requested a delayed activation to the 2nd April. Since then it was discovered there was a cease on the line until the 29th of March - this has now been ended. I've had no further information on when my activation date is - however I got a notification that my router has now been sent out. 

I checked on my queries and saw there was an error processing my order which had stated

" [Internal]

Please investigate Plusnet order update failure. Please place manually"

I really need this sorted as soon as possible as the delay for activation is already going to cause issues for me working from home. 

Thanks,

Nicola

[#2 · Accepted solution]

Hi there. I'm sorry to read about the delays to the activation of your service. I've sent you an email regarding this. Chris - Leeds.

[#3]

Hi - thank you for getting back to me so quickly. My issues are all resolved now ! 😊