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No Activation Date

FIXED
Nicolak
Newbie
Posts: 3
Thanks: 1
Registered: 3 weeks ago

No Activation Date

Hi,

 

I placed my order on the 17th March - and requested a delayed activation to the 2nd April. Since then it was discovered there was a cease on the line until the 29th of March - this has now been ended. I've had no further information on when my activation date is - however I got a notification that my router has now been sent out. 

I checked on my queries and saw there was an error processing my order which had stated

" [Internal]

Please investigate Plusnet order update failure. Please place manually"

 

I really need this sorted as soon as possible as the delay for activation is already going to cause issues for me working from home. 

 

Thanks,

Nicola

2 REPLIES 2
BadWolf24
Plusnet Help Team
Plusnet Help Team
Posts: 52
Thanks: 12
Fixes: 8
Registered: ‎01-12-2020

Re: No Activation Date

Fix

Hi there. I'm sorry to read about the delays to the activation of your service. I've sent you an email regarding this. Chris - Leeds.

 Chris Fitzsimmons
 Plusnet Help Team
Nicolak
Newbie
Posts: 3
Thanks: 1
Registered: 3 weeks ago

Re: No Activation Date

Hi - thank you for getting back to me so quickly. My issues are all resolved now ! 😊