No Activation Date?

[#1]

It seems that there may be some sort of jumpering problem. I'd advise to report a fault to us at http://faults.plus.net and I'll work the ticket for you tomorrow.

It should be relatively straightforward to fix by arranging an engineer appointment.

Apologies for this.

[#2]

Ticket raised. Thanks for the advice 😉

[#3]

No problems, I've updated your ticket.

Let us know once you reply and I can get the engineer booked in for you.

Thanks.

[#4]

Thanks. Ticket updated with preferences.

[#5]

All booked in for tomorrow PM.

I hope it goes better than the last engineer visit a couple of months back, but keep us updated.

[#6]

Thanks for the response. I realise its a OR issue and appreciate your speedy help once again.

Hopefully we'll be back up and running after that 🙂

[#7]

Can I presume that I'll get the usual "Engineer working on your line" call beforehand so I don't have to sit in doors all afternoon? I'll be at work but can pop home (5 mins away) when they arrive/need access. This normally works out ok so I'm hoping it'll be ok again this time. Are you able to make a note of this on the appointment request?

[#8]

I would assume so, but something we can't really guarantee as the service level agreement with Openreach is to book a timeslot with yourself. I'll leave notes for the engineer nonetheless.

[#9]

That would be great thanks. They normally do call, but I had one engineer turn up unannounced while I happened to be home for lunch one day and I had no idea he was coming!

Will report back afterwards.

[#10]

Leave a note on the door in case?

[#11]

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@jelv wrote:

Leave a note on the door in case?

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I often do that and will do it tomorrow, thanks.

[#12]

I'm happy to hear you're back up and running with Fibre now and at a greater speed than before.

If there's ever anything else I can help with please just let me know via the forums (@TonyC)