New user - order status
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New user - order status
19-01-2017 8:53 AM
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Re: New user - order status
20-01-2017 11:36 AM - edited 20-01-2017 11:42 AM
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Re: New user - order status
20-01-2017 12:47 PM
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Re: New user - order status
20-01-2017 6:22 PM
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Hello @Aaronn
I'm really sorry to hear of the delay with activating your fibre broadband. I've looked into your account and I can see we did advise you by email on the day you signed up to us of the following.
What happens next?
==================
* An engineer needs to install your phone service
* This will happen on 18/01/2017 PM
* Once your phone service is up and running, your broadband will normally be ready in a further 5-7 working days
* Sometimes, circumstances beyond our control may alter your switch date. We'll keep you informed of any changes
You can view this service notice here.
In your case, it's slightly longer than 7 working days because of engineer availability in your area.
Apologies for any inconvenience caused by the delay.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: New user - order status
20-01-2017 10:26 PM
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Re: New user - order status
23-01-2017 11:53 AM
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Re: New user - order status
23-01-2017 12:08 PM
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Just passing by @Lozzy1
Apologies for the lack of updates on your account. The orders are all in progress to go live on the 31/01/17.
We'll let you know of any delays.
If this post resolved your issue, please click the 'This fixed my problem' button
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