New user - order status
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: New user - order status
New user - order status
24-11-2016 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
I recently signed up as a new user, i moved house and took over the existing line. I have been assigned a telephone number and that completed, however i cant find any details about the fibre broadband order anywhere, so i dont know when this is live? i was told it could be same day but i can't find anything on the portal and neither has a router arrived at my house yet.
Could someone help? My username is chriscooney.
Thanks
Re: New user - order status
24-11-2016 4:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris,
We've been waiting for an order for the line to be restarted to complete before fibre can be ordered. I can see that's now taken place so I've ordered the fibre service for you so we should be able to confirm a due date for the fibre service within the next 24 hours.
Re: New user - order status
25-11-2016 9:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the response. Please can you confirm the go-live date once known?
Re: New user - order status
25-11-2016 2:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @chriscooney,
The orders have been successfully placed but we are still waiting for a committed date to come through. As soon as it does we will confirm this for you.
Re: New user - order status
28-11-2016 12:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Ben, i look forward to hearing from you.
Regards
Chris
Re: New user - order status
28-11-2016 2:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To confirm your order is due for the 2nd December.
Re: New user - order status
30-11-2016 7:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello again, router has been received, thanks. At what point now will my connection be activated? Its been a long 3 weeks without any form of broadband!
Re: New user - order status
01-12-2016 10:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sometime on the 2nd of December as Chris said
Re: New user - order status
01-12-2016 12:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for getting back to us @chriscooney
The fibre order is committed and in progress for the 2nd December. It can take any time up to midnight on the day for the service to go live.
Apologies for the delay.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: New user - order status
01-12-2016 2:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Okay thanks, i will sit tight with anticipation.
Re: New user - order status
01-12-2016 2:20 PM - edited 01-12-2016 2:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@RealAleMadrid wrote:
Sometime on the 2nd of December as Chris said
Really helpful response, thanks.
Re: New user - order status
01-12-2016 4:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problems @chriscooney. We look forward to seeing you connected.
Re: New user - order status
01-12-2016 6:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New user - order status
01-12-2016 10:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll have a look when I get in tomorrow morning @chriscooney for you.
Re: New user - order status
02-12-2016 8:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Morning @chriscooney
I can confirm your order is completed so the service should be able to connect. Please let us know if you have any more queries.
Mark
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page