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New to plusnet

Newtothis
Interested
Posts: 1
Registered: ‎01-04-2020

New to plusnet

How soon is service ready after receiving the router?
2 REPLIES 2
EdWeasley
Rising Star
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: New to plusnet

Hi @Newtothis,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. In regards to the router been received usually it is within a week that the connection goes live however this is not always the case. You should have received a separate email with the date that the service will go live.

 

As the username you have linked to your account is not correct I am unable to look into this for you. Please contact our support team for any further problems.

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 28,385
Thanks: 6,221
Fixes: 1,451
Registered: ‎11-01-2008

Re: New to plusnet


Moderators Note


This topic has been moved from ADSL Broadband to My Orders

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