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New telephone number and delayed migration queries

tasutton
Hooked
Posts: 9
Registered: ‎24-06-2018

New telephone number and delayed migration queries

I have recently placed an order, to switch my Home Phone / Broadband services to Plusnet.

During the ordering process, your system informed me that I’d require a new telephone number.

This message has appeared (when switching to other providers) in the past, but my existing telephone number has always ported across successfully.

Further, my current provider (TalkTalk) has emailed in the meantime - to acknowledge my intention to leave, and indicate an anticipated switching date of 9th July.

Would it be possible to please:

1) Ensure that a new telephone number is assigned upon migration (as this would also be my preference)?

2) Delay the migration date until my current contract expires on 21st August (assuming that the deal I signed up for will still be honoured)?

Thank you very much for your help, and I hope to hear from you soon.
7 REPLIES 7
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: New telephone number and delayed migration queries

Hi there.

We need to wait for your orders to commit first but once that's been done we'll amend the date for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tasutton
Hooked
Posts: 9
Registered: ‎24-06-2018

Re: New telephone number and delayed migration queries

Hi Matthew,

I’ve just had an email from Plusnet, confirming the 9th July switch date.

My current contract expires on 21st August, so I would be obliged if you could set the migration date accordingly (when your system allows) and ensure that I get a new telephone number at the same time.

Thanks for your continued help.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: New telephone number and delayed migration queries

We've had to cancel your order to do this as it's not possible to change the number whilst the order is in progress.

We'll get this replaced for you with the date you've requested

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tasutton
Hooked
Posts: 9
Registered: ‎24-06-2018

Re: New telephone number and delayed migration queries

Ok... Will Plusnet still honour the £70.00 cashback click through from Quidco - which was linked to my (now cancelled) order?
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: New telephone number and delayed migration queries

Hi @tasutton,

 

I have replaced your orders for you and requested the 21st for yourself. 

 

You will have a new number and this has been provided in your ticket here

 

In regards to your cashback this is not controlled by Plusnet through Quidco. As your account hasn't been cancelled and it just needed your orders replacing for yourself, I do not believe this will cause any adverse effects for cashback.

 

Thank you. 

tasutton
Hooked
Posts: 9
Registered: ‎24-06-2018

Re: New telephone number and delayed migration queries

Hi Ollie,

Thank you for sorting my order out, and for clarifying about the cashback.
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: New telephone number and delayed migration queries

Anytime @tasutton

 

Let us know if we can be of further assistance!

 

Thanks.