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New service

Wibblyp
Rising Star
Posts: 84
Thanks: 14
Registered: ‎15-05-2018

Re: New service

No one at PN able to answer this ?

jab1
Seasoned Hero
Posts: 6,970
Thanks: 2,368
Fixes: 73
Registered: ‎24-02-2012

Re: New service

@Wibblyp PN staff appearances on these forums are rarer than hens teeth these days, I'm afraid - despite a large number showing in the 'Users Online'

John
Wibblyp
Rising Star
Posts: 84
Thanks: 14
Registered: ‎15-05-2018

Re: New service

Due to COVID no doubt !

jab1
Seasoned Hero
Posts: 6,970
Thanks: 2,368
Fixes: 73
Registered: ‎24-02-2012

Re: New service

No, although that weak excuse was trotted out earlier on another thread. I suspect (but can't prove) that higher management have taken the opportunity to use that as an excuse to eventually remove all forum support in favour of Twitface as I think that was one of the 'excuses' given when the question of the missing 'Help Team' was asked at the time.

Doesn't wash, with me at least - questions and answers via 'social media' are not easily searchable if like me, you prefer to research the problem, and you are extremely unlikely to get a response from other Community members. Not only that, but some of us don't use the aforementioned platforms anyway, so are excluded from getting help.

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,776
Thanks: 6,268
Fixes: 1,030
Registered: ‎21-04-2017

Re: New service

Thanks for your post @Wibblyp 

Can you drop me a PM with your mother's full address? 

I'll be happy to take a closer look.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Wibblyp
Rising Star
Posts: 84
Thanks: 14
Registered: ‎15-05-2018

Re: New service

How do I achieve this ? I can see no option for a pm.

jab1
Seasoned Hero
Posts: 6,970
Thanks: 2,368
Fixes: 73
Registered: ‎24-02-2012

Re: New service

Click on 'Gandalfs' avatar top left of his post - this will open a page with 'send private message' on the right.

John
Wibblyp
Rising Star
Posts: 84
Thanks: 14
Registered: ‎15-05-2018

Re: New service

I seem to be in conversation with Alice on Facebook ,so I’ll wait and see if progress is made there first. Thanks

 

jab1
Seasoned Hero
Posts: 6,970
Thanks: 2,368
Fixes: 73
Registered: ‎24-02-2012

Re: New service

Best of British - depends which Alice.

John