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New service

Wibblyp
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Registered: ‎15-05-2018

New service

I was attempting to set my mother up with a Pn fibre account. She lives in Swindon and has an active BT phone line. When getting to the end of the order, I was requested to part with another 50 quid for a connection ? Am I missing something ?

23 REPLIES 23
Wibblyp
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Re: New service

Needless to say, I did not sign her up.

jab1
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Registered: ‎24-02-2012

Re: New service

Does she have a net connection at the moment?

Looong time since I signed up, and I don't know, without looking, if PN still charge when there is no current net service.

I'd try ringing them.

John
MisterW
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Re: New service

Sounds a bit strange if there is already an active BT phone line.

Be aware that PlusNet, like most ISP's, will require that you transfer the phone to them when ordering broadband.

Did you request to transfer the number ? if not then maybe it (the ordering system) is assuming that a new line needs installing.

jab1
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Re: New service

Didn't think of the phone transfer.Knuppel

John
Wibblyp
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Re: New service

The question is not asked when placing the order but yes I would have had her number ported too. I was willing to go no further and part with my money with a spurious £50 floating around. She has never signed up to the idea of an internet connection but now, in her eighties,decides it’s time ! Funny !

Wibblyp
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Re: New service

Sorry the question is asked but in a slightly different manner, I even inputted her existing number.

jab1
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Re: New service

Does it say what the £50 is for? - I can't check, as an existing customer.

John
Wibblyp
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Re: New service

I applied for the basic package and unlimited calls. Informed them of the existing number and postcode. Confirmed the line was active. Came to£31.99 then they added £49.99 for “ installation “.

jab1
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Re: New service

Ah. yep a bit steep, but they do get charged by BT for the work they have to do to enable the broadband connection - which is seperate from the basic phone line. Don't know what the actual charge BT>PN is, but I'm moving to another ISP in the near future, and although I already have a broadband connection, they are charging me £20.00 'connection'.

John
MisterW
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Re: New service

It's not a broadband installation charge John.

The ordering system doesn't think there's a compatible BT line for some reason! hence the line £49.99 installation charge.

Is the line a BT Basic line by any chance ?

Wibblyp
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Re: New service

That fee is normally £10 and referred to as the activation fee. In this case it is waived as part of the promotion.

Wibblyp
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Re: New service

Basic in so far as, my mother has never used it to access the internet. Basic in cost ? No.

jab1
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Re: New service


@MisterW wrote:

It's not a broadband installation charge John.

The ordering system doesn't think there's a compatible BT line for some reason! hence the line £49.99 installation charge.

Is the line a BT Basic line by any chance ?


Ah, you are correct, my apologies to the OP - s/he needs to contest it with PN then.

John
jab1
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Re: New service


@Wibblyp wrote:

That fee is normally £10 and referred to as the activation fee. In this case it is waived as part of the promotion.


OK, as I said, long time since I moved here.😉

John