New router still not dispatched
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New router still not dispatched
19-11-2020 8:24 PM
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Re: New router still not dispatched
20-11-2020 12:14 PM
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Re: New router still not dispatched
20-11-2020 2:30 PM
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Re: New router still not dispatched
20-11-2020 11:19 PM
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I have not received my router. I have just joined plusnet and my services are activated on monday 23rd. I rung them today up to ask when it was arriving, it had not even been sent out. After I put the phone down, not long after I received an email thanking me for ordering my router. So its highly unlikely to arrive for monday. Not happy about it at all.
Re: New router still not dispatched
21-11-2020 8:41 AM
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Thanks for your post @hadge1
I'm really sorry to hear that this has happened.
From what I can see the router was dispatched yesterday afternoon so there is still a chance you'll receive it on time depending on how Royal Mail are faring in your area.
I'll keep an eye on this for you and if it doesn't get there on time we'll arrange a gesture of goodwill for the inconvenience caused
Re: New router still not dispatched
21-11-2020 1:28 PM
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Just to let you know that I received my router today delivered by 24 hour Royal Mail. Thanks.
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