New router not sent out.

[#1]

Hey, I've ordered an upgrade to fibre and the initial email said it'd be switched on the 29th, tomorrow, yet it looks like the new router needed hasn't been sent out yet.

[#2]

Hello @catharsisinjune,

I am sorry to hear that you are still awaiting your router, I have looked into this for you and we have sent an update here.

We are really sorry for the delay and any inconvenience this may cause.

[#3]

I have the same problem still not received anything or an update to say what's happening.

[#4]

Hi @Woodwilcoxson,

I have created a support ticket on your account to address your query. Please click here to view my response.

[#5]

Needs ordering not a ticket..will not have been ordered/processed 2seconds to fix

[#6]

Any updates on this and my upgrade order?

[#7]

Hi @catharsisinjune, thanks for getting back to us. Checking into your order I can see it was initially placed and requested for the 29/11/19 however this looks to have been changed and committed by our suppliers to the 11/12/19. This is often the case if engineer availability in your area is rather scarce at the time and I'm afraid there's nothing we can do our side to progress your order any sooner.