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New router not arrived:(

FIXED
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Cazlizzy
Grafter
Posts: 35
Thanks: 7
Fixes: 2
Registered: ‎15-08-2018

New router not arrived:(

Hi..I am upgrading to unlimited fibre and it is due to switch over tomorrow (8th August) however my new router has not arrived despite being told days ago that it was dispatched by 1st class.  

 

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 638
Thanks: 112
Fixes: 34
Registered: ‎06-08-2018

Re: New router not arrived:(

Hello @Cazlizzy I am deeply sorry to hear you have not received your Fibre router yet.

 

I have responded to your query via a ticket. You can view this ticket by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
Cazlizzy
Grafter
Posts: 35
Thanks: 7
Fixes: 2
Registered: ‎15-08-2018

Re: New router not arrived:(

Fix

@Dumbledore  thank you i have read it and that's sorted out whats happening...all good. Shame they couldn't have updated me too let me know of the changes..lol. thanks again. Smiley

 

Plusnet Help Team
Plusnet Help Team
Posts: 638
Thanks: 112
Fixes: 34
Registered: ‎06-08-2018

Re: New router not arrived:(

Hello @Cazlizzy It's okay, I am pleased I was able to help.

 

There was a service notice issued on the account, but, I do apologise the information was not clearly set out beforehand.

 

Please do get back in touch if your router does not arrive within the next 2-3 working days. Hopefully, everything should go through smoothly.

 

Best wishes.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team