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New router has not arrived yet

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mattrob98
Hooked
Posts: 5
Thanks: 1
Registered: ‎12-08-2019

New router has not arrived yet

Hi,

My broadband is due to start tomorrow but I still haven't received my router.

I got a text on 0//08/2019 saying it had been sent and on the order status page it seems to indicate that it was already delivered but I still haven't received it.

 

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 938
Thanks: 235
Fixes: 56
Registered: ‎06-08-2018

Re: New router has not arrived yet

Fix

Hi @mattrob98,

 

I've just checked and the router was dispatched out 10 days ago, as you haven't received it I've sent another one, but there's a high chance this won't be received by tomorrow. Do you have a third party router at all that we might be able to offer instructions on to get you connected tomorrow?

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
mattrob98
Hooked
Posts: 5
Thanks: 1
Registered: ‎12-08-2019

Re: New router has not arrived yet

Hi @JOLO 

 

Thanks for that.

My parents have a BT smart hub 1 or 2 that I could potentially use for the next few days. I've already found guides online to set these up so don't worry about sending me instructions for these.

Plusnet Help Team
Plusnet Help Team
Posts: 938
Thanks: 235
Fixes: 56
Registered: ‎06-08-2018

Re: New router has not arrived yet

@mattrob98,

 

Good to hear. If you need it there are also some guides on our forums that might be of use too, but if you encounter any issues let us know here and we'll do our best to help. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team