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New order

FIXED
Steve65
Newbie
Posts: 2
Fixes: 1
Registered: Thursday

New order

My order appears to be stuck in the processing order mode for a week now, also showing a potential problem with the line. Also, the verbal activation date hasn’t been followed up with the usual confirmation email. The online chat are unable to assist and customer services have been giving a waiting time of 60 minutes today. I just would like an idea as to how long I am going to be without internet as my current BT supply ceases on Monday. Thanks
3 REPLIES
Community Veteran
Posts: 1,636
Thanks: 294
Fixes: 35
Registered: ‎13-08-2015

Re: New order

If you have asked BT to cancel your current service you could be in for a long wait. Lines can only have one order at a time, so a cease must complete before anyone else can place an order.

The correct procedure is to allow the new provider to do all the work and take over your line.

Hopefully one of the helpful PN staff will be along with some more information. 

Highlighted
Steve65
Newbie
Posts: 2
Fixes: 1
Registered: Thursday

Re: New order

Fix
Thanks for the reply Mustrum. It was PN who requested the date, but I caused a bit of confusion by amending my order, which required PN to cancel my initial order, then immediately placing a new one. Just hope I’m not going to be in the bad books for too long with the teenagers in the house 😧
Plusnet Help Team
Plusnet Help Team
Posts: 10,054
Thanks: 3,181
Fixes: 506
Registered: ‎21-04-2017

Re: New order

Hi there.

Sorry for the delay in providing you with an update on your order.

From what I can see it looks like you got in touch with us this morning and we've had to manually place the order with our suppliers, confirming your activation date to be the 21/11/2018.

Let us know how it goes or if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team