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New order still not processed

Shu123
Dabbler
Posts: 18
Thanks: 2
Registered: ‎25-10-2017

Re: My order

I got my new rooter it still doesn't work. What a joke. Can you get someone who knows what they are talking about to call me n fix this [-Censored-].

I will not plug my lap top in the rooter and do the same [-Censored-] over n over again.

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

Shu123
Dabbler
Posts: 18
Thanks: 2
Registered: ‎25-10-2017

Re: My order

i don't need another engineer out. Whats ganna be the difference between this engineer and the other one that has already been???

 

The engineer said the problem is with your side so sort this [-Censored-] [-Censored-] out. I've lost my patients now with you [-Censored-].

Moderator's note by Mike (Mav): Edited for language as per Forum rules.

Shu123
Dabbler
Posts: 18
Thanks: 2
Registered: ‎25-10-2017

Re: My order

Don't join plusnet. They are useless
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: My order

Sorry to hear that.

Your router is not in sync with the exchange, so this is an engineering problem.

 

Whats ganna be the difference between this engineer and the other one that has already beenHuh

It's possible the first engineer may have missed something?

 

I'll reply to your fault ticket soon.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Shu123
Dabbler
Posts: 18
Thanks: 2
Registered: ‎25-10-2017

Re: My order

Yo what's going on. Has an engineer been booked yet???
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: My order

It looks like your faults team have picked up your ticket and booked the visit in for tomorrow AM.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Shu123
Dabbler
Posts: 18
Thanks: 2
Registered: ‎25-10-2017

Re: My order

I finally have internet people Thumbs_Up

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: My order

That's good to hear!

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet