New order not yet activated
Hello I was supposed to move from broadband to fibre today but this has not yet happened.
Also I have not received an update since I placed the update order.
Can someone pleaee update me when my fibre will be active?
Re: New order not yet activated
Thanks a lot for reaching out. Looks lime you've been in touch with our Provisioning Team and have been advised that it's due to be upgraded on 02/11/2021. We did request the account change for today but all FTTC orders are subject to engineer availability, hence the short delay.