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New order not going very well!

HairyMcbiker
All Star
Posts: 6,792
Thanks: 266
Fixes: 21
Registered: ‎16-02-2009

New order not going very well!

SO I setup a new order to transfer in last week.

I got a BLANK email welcoming me.

I have had 2 messages on the ticket system saying there is a problem with the phone, and that it has been rejected, then cancelled as no broadband order was connected to it.

 

So I have had a message from Shell who say I am leaving on the 30th, but NOTHING from PN about any dates. My account side has a {date} instead of an actual DATE in it.

 

Can someone check this is ACTUALLY HAPPENING or I will just cancel and move to TT.

8 REPLIES 8
HairyMcbiker
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Posts: 6,792
Thanks: 266
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Registered: ‎16-02-2009

Re: New order not going very well!

OK Nearly 24 hours and no answer. Well you have till Sunday then I am cancelling the order

HairyMcbiker
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Posts: 6,792
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Re: New order not going very well!

@MatthewWheeler could you look at this
minerpity
Newbie
Posts: 3
Registered: ‎10-10-2020

Re: New order not going very well!

The plusnet team are quite pants tbh. I'm going to be cancelling my order and sticking with talk talk believe it or not, the customer service was better with them!
198kHz
Seasoned Hero
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Registered: ‎30-07-2008

Re: New order not going very well!


@HairyMcbiker wrote:
@MatthewWheeler could you look at this

Might be worth trying Gandalf - he's online at the moment.

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
HairyMcbiker
All Star
Posts: 6,792
Thanks: 266
Fixes: 21
Registered: ‎16-02-2009

Re: New order not going very well!

OK since PN are totally unable to provision this account has been cancelled.

10 days wasted!

 

Thrall
Seasoned Pro
Posts: 568
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Registered: ‎28-09-2020

Re: New order not going very well!

Plusnet seem to be thin on the ground via the forums recently and while it was once covered heavily by staff it’s a community forum after all.

Quickest way to get help at the moment is by phoning them on 0800 432 0200. 

HairyMcbiker
All Star
Posts: 6,792
Thanks: 266
Fixes: 21
Registered: ‎16-02-2009

Re: New order not going very well!

I did phone them and spent 20 min on the line to get a CS rep.
LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: New order not going very well!

Hi there @ HairyMcbiker,

 

Thanks for getting in touch, I appreciate your comments and and sincerely apologise for the delay in responding here.

 

I can see you have since been in touch with us and have decided not to go ahead with your order. I'm sad to see you go and apologise once again for the experience.

 

I wish you well and hope this does not prevent you from considering us at some time in the future.

 

Thank you also for your help on the community forum - LF