Thanks a lot for reaching out and I'm sorry to hear that you've had delayed during the provisioning process. I've just had a look into your line and it appears there was a system issue with the first set of orders we placed to provide you with a service. A telephone number was somehow not associated with the order, which has caused it to become stuck.
I've just been in touch with Openreach who have advised that the order will need to be cancelled down and replaced, so I've created and open ticket for our Provisioning Team to replace the orders tomorrow.
You can both view and comment on it for direct communication with them here.
Plusnet Help Team - Leeds