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New order no info

warrenshaw45
Newbie
Posts: 2
Registered: ‎04-08-2020

New order no info

Hi all,

I placed an order for silent line and unlimited broadband and have had no communication or updates at all from Plusnet.
Frankly I’m a bit worried about the customer service side of things and considering cancelling as inside my 14 days.
I’ve tried calling (always on hold), no live chat available and no response from twitter either . Seems I can’t get contact from anyone in Plusnet!
I am hoping there is a Plusnet employee on here to message me with any info on this order as to it’s progress
3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 24,801
Thanks: 4,489
Fixes: 1,139
Registered: ‎11-01-2008

Re: New order no info


Moderators Note


This topic has been moved from ADSL Broadband to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
warrenshaw45
Newbie
Posts: 2
Registered: ‎04-08-2020

Re: New order no info

Have sat on hold today to customer services for 40 minutes and could not get through. Tried again and now can’t even get through.
Still no reply from twitter or an open ticket , this customer service is shocking.
I want to cancel my order and go with a different ISP.
Can anyone advise if I put an order in with a different isp will this automatically cancel the Plusnet order? I can’t get through to anyone to cancel!
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: New order no info

Thanks for your post @warrenshaw45

I can see you've decided to cancel your order.

If there's anything else we can help with let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team