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New order, first payment

Posts: 1
Registered: ‎25-12-2019

New order, first payment

Hi, I am wondering if anyone can shine some light on to this for me,


I have ordered a new connection from Plusnet for 36mb fibre, and a new line... I have checked the order tracking page on my account, and it says "We're taking a first payment of £15.99 for your account.". My question is, why is this payment here if the service doesn't go live until 24th Jan 2020 and I have already paid for the activation, new line and first month totalling £83.98?


Should this charge be there or not?



I have included a link at the bottom of this post to a screenshot of my order page for your reference.