New order and no communication

[#1]

I placed an order on December 6th and have heard nothing since. It's been 11 days and my understanding when i signed up is that the average order time is 10 days. I would have expected to hear something by now.

[#2]

Hello @siantomkins, 

Thanks for getting in touch with us. 

I'm sorry to hear you've not had any news regarding the new account you've set up with us and I apologise for the lack of communication. 

I've checked over the account and can see you've got in touch with our contact centre, more detailed notes of your discussion can be found here. 

Thanks.