New order. No progress
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New order. No progress
13-07-2020 1:32 PM
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Re: New order. No progress
13-07-2020 1:43 PM
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Moderators Note
This topic has been moved from Chat to My Order
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Re: New order. No progress
16-07-2020 3:32 PM
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I've checked your order and can see that the service is due to go live on 27/7/20. Unfortunately it seems to have been delayed due to engineer resourcing issues in your area. I've just tried calling to make sure you're aware of this and there was no answer. I'll give you another try tomorrow.
Re: New order. No progress
17-07-2020 8:20 AM
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Re: New order. No progress
17-07-2020 10:40 AM
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Thanks a lot for taking my call, as explained the router should arrive towards the end of next week ahead of the activation on the 27th. Please get back to me here or send me a PM if there are any further issues and I'll get back in touch.
Re: New order. No progress
20-07-2020 10:02 AM
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Thanks for getting back to us.
This has since been ordered, as they're sent Royal Mail 1st Class I'd expect the hardware to be with you very shortly.
Let us know if you need anything else
Re: New order. No progress
21-07-2020 11:58 AM
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Re: New order. No progress
23-07-2020 7:21 PM
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No worries sheila88, I appreciate your query and you advising it's been sorted.
Let us know if you need anything further.
Thanks - LF
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