Sorry to hear your activation is longer than you thought.
Whilst it's odd that we'd need to install a new line, I've checked the availability records at your address and there's no stopped lines showing we'd be able to restart without an engineer visit.
I've investigated this with the help of our suppliers. We've identified that work needs to be completed at the exchange/cabinet and then at your address, before the order completes. The timeslot it's booked in for is currently the earliest we have due to engineer availability. Apologies for any inconvenience caused.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.