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New line activation

sandsgate11
Newbie
Posts: 1
Registered: ‎17-08-2020

New line activation

I've been waiting since early July for a connection to my holiday home, fair dues the virus is causing problems and I accept that BUT the 1st appointment was cancelled at the last minute by Plusnet after I had driven 116 miles to keep it, a new date 4/08was given which I knew I could not keep so phoned and spoke to a very nice lady , this appointment was remade for 25/08, I have now been charged for not keeping the 4/08 appointment which had already been cancelled, so what do I do ? Cancel the order and stop the DD, and try for a refund or take a chance on the next appointment being kept, clearly I have been taken in by all the Yorkshire drivel, gutted and annoyed
2 REPLIES 2
Mav
Moderator
Moderator
Posts: 20,493
Thanks: 3,828
Fixes: 427
Registered: ‎06-04-2007

Re: New line activation

Moderator's note(s):

Thread moved from ADSL Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

darkjamzi
Dabbler
Posts: 18
Thanks: 6
Registered: ‎01-05-2018

Re: New line activation

ask them for a refund. If they refuse give them a deadline in writing saying "letter before action" give them 10 days from date of letter to pay up. If not paid, start small claims court, add your costs etc. Nice bonus.

 

good luck.