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New installation for self isolating

Posts: 1
Registered: ‎08-04-2020

New installation for self isolating

I have arranged for a new installation for my mother who lives alone. I have had an email from plusnet which contains the following.

We'll need to arrange a new appointment for an engineer to complete the installation of your phone service.

We will call you to arrange this, or you can call us on 0800 432 0200 or 0345 140 0200.

Please choose the order updates option to speak to a member of our Support Team.

Kind regards,

Plusnet Customer Support


I cannot connect to them when I call the line cuts off with no options to get to who i need to speak to or even get a return call. If it was me fine but I am doing this for my elderly mother who is isolating can someone provide a way of speaking to someone please!

Posts: 29,347
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Registered: ‎11-01-2008

Re: New installation for self isolating

Moderators Note

This topic has been moved from ADSL Broadband to My Order

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: New installation for self isolating

Thanks for getting in touch @cpd123 and apologies for the delayed response.

Can you drop me a PM with the details so so I can look into this further?

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 Matthew Wheeler
 Plusnet Help Team