New fibre customer cannot connect
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New fibre customer cannot connect
16-02-2018 8:29 PM
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Re: New fibre customer cannot connect
16-02-2018 9:43 PM
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It can be overnight before it activates. If you log into your router by putting the address 192.168.1.254 into the address (not search) field of your web browser you should be able to see if the link to the fibre cabinet is up. If that shows that you are in sync with a declared upload and download speed then this confirms that Openreach have done their bit but Plusnet have yet to activate your account. Either way if there is no joy by the morning you will need to contact Plusnet.
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Re: New fibre customer cannot connect
16-02-2018 10:12 PM
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Re: New fibre customer cannot connect
16-02-2018 10:44 PM
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If it's a fairly modern master socket the front section should be removeable. You may need to remove two screws. This should pull off exposing the test socket. Use this with the filter.
When you say that you can't tell what you're looking at have you seen this guide? https://www.plus.net/help/broadband/router-setup-guides/
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Re: New fibre customer cannot connect
16-02-2018 11:25 PM
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Cut wire outside flat
17-02-2018 12:20 AM - edited 17-02-2018 12:22 AM
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P.s I apologise if I’m posting in the wrong place
Re: Cut wire outside flat
17-02-2018 4:17 AM
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Moderator's note by Mike (Mav): This thread is now in the appropriate board.
Moderator's note by Mike (Mav): Threads merged to keep support in one place
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Cut wire outside flat
17-02-2018 9:50 AM
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As it’s upstream of the master socket and there’s no way of blaming it on you I can’t imagine you would be held responsible.
You can buy a corded phone from Argo for £6-7. It’s well worth having one to check your landline.
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Re: Cut wire outside flat
17-02-2018 12:00 PM - edited 17-02-2018 12:51 PM
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P.s. I checked it again this morning, still orange power light with a red flashing broadband sign, iv had a good look at the wire I saw last night, it isn’t cut from what I can see I just can’t work out what’s wrong
Re: Cut wire outside flat
17-02-2018 12:59 PM
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Before worrying about getting an engineer out you need to ring Plusnet and explain your problem it's a freephone number. It might be no more than they have not yet activated your line, they will be able to help with this, they will also be able to see if your router is connected so make sure that it is switched on before ringing..
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Re: Cut wire outside flat
17-02-2018 1:52 PM
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Thanks for all the help Baldrick, hopefully everything is fixed on the 21st, if not, I’ll update you
Re: Cut wire outside flat
21-02-2018 4:06 PM
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