New fibre broadband
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- Re: New fibre broadband
16-12-2019 4:58 PM
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Ordered new plusnet fibre broadband service two weeks ago. Currently with sky which stopped working before 7am this morning. Have had emails from plusnet giving today as the home phone activation date and the telephone line is working. However, have had no emails about broadband activation and the new plusnet router is not connecting to the internet.
I have reset the router broadband connection credentials which changes the username to setup@plusdsl.net - router then connects (blue light) but there is no internet connection from devices. Then changed username and password back to my own - no connection again (orange light).
Seems to me like this is a problem at plusnets end rather than BT openreach? Can anyone confirm that this is normal and that my broadband is due to activate today?
Thanks,
Mark.
Fixed! Go to the fix.
Re: New fibre broadband
16-12-2019 5:07 PM
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@Turnwood hi, from your description of the symptoms, it sounds like the PlusNet automated systems haven't received confirmation from Openreach that your broandband is active, and havent enabled your account yet. Hence the inability to connect with your credentials but being able to connect with the setup@plusdsl.net account. Im sure one of the PlusNet help team will spot this thread shortly and do the necessary to manually activate your account.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New fibre broadband
16-12-2019 5:27 PM
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16-12-2019 6:57 PM
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Re: New fibre broadband
16-12-2019 7:33 PM
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Sounds like the automated system kicked in eventually
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New fibre broadband
17-12-2019 5:17 PM
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Thanks for getting in touch @Turnwood
As advised above your account wasn't initially set as active but my colleague you spoke with activated this for you and I can see everything is now up and running.
If you have any further issues let us know
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