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New fibre broadband but no router?!

Posts: 1
Registered: ‎08-08-2017

New fibre broadband but no router?!

Fibre broadband due to be switched on tomorrow but still haven't received our new router! Please can you resolve asap?

Installation already been delayed a week so getting a little tetchy....!
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: New fibre broadband but no router?!

Welcome to the community forums @jsto


I do sincerely apologise for the delay in your router being sent. Although your orders aren't yet complete, they are due to complete today.


I understand you've since discussed this with an advisor over the phone and the router should now be on it's way. We always have to advise 3-5 working days for delivery, however they are sent via first class post and do generally arrive sooner.


Hopefully you're not waiting too long, however again I do apologise for any inconvenience this causes.


Thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley