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New fibre broadband but no router?!
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New fibre broadband but no router?!
08-08-2017 11:09 PM
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Fibre broadband due to be switched on tomorrow but still haven't received our new router! Please can you resolve asap?
Installation already been delayed a week so getting a little tetchy....!
Installation already been delayed a week so getting a little tetchy....!
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Re: New fibre broadband but no router?!
09-08-2017 1:07 PM
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Welcome to the community forums @jsto
I do sincerely apologise for the delay in your router being sent. Although your orders aren't yet complete, they are due to complete today.
I understand you've since discussed this with an advisor over the phone and the router should now be on it's way. We always have to advise 3-5 working days for delivery, however they are sent via first class post and do generally arrive sooner.
Hopefully you're not waiting too long, however again I do apologise for any inconvenience this causes.
Thank you for your patience.
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