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New customer

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Newbie
Posts: 1
Registered: ‎21-09-2020

New customer

Hi I had my phone line opened last week. And my router was delivered last week also . I’m trying to set my router up I can see traffic going to and from the router can anyone at Plusnet see if I can get switched on please currently getting a orange light and solid red B . Also haven’t received £75 gift card . Thank you Smiley
2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 17,837
Thanks: 5,637
Fixes: 953
Registered: ‎21-04-2017

Re: New customer

Thanks for your time on the phone Kieren.

I'm happy to hear that everything's up and running now. With regards to your £75 reward card you should receive an email to claim this within the next 10 days. Once you've claimed it you'll receive the card by post within 30 days.

Let us know if there's anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Moderator
Moderator
Posts: 29,965
Thanks: 3,158
Fixes: 481
Registered: ‎14-04-2007

Re: New customer

Moderators Note
This topic has been moved from ADSL Broadband to My Orders.

Customer and Forum Moderator. Windows 10 Firefox 83.0 (64-bit)